Made in CanadaFor hosts everywhere
For short-term rental hosts and owners
A thoughtful stay begins before the guest arrives.
We spent 17 years learning what makes a short and mid term rental work, through 350+ guest stays and hundreds of turnovers. This book shares what we learned.
E-book · Immediate access · Plus applicable taxes
A well-prepared stay is made up of hundreds of small details.
A place for the suitcase. Good light beside the bed. A thoughtfully stocked kitchen. WiFi instructions that are easy to find. Enough supplies for the length of the stay.
Each one is simple.
It is the sum of them that guests remember.
The authors
Built from experience.
The Guest Before The Rest grew from 17 years of running short and mid term rentals and 350+ guest stays.
Over those years, we prepared properties, managed hundreds of turnovers, welcomed guests, solved the unexpected and learned which details matter most. Much of what is in this book simply became the way we did things.
- 17 years
- Operating short and mid term rentals
- 350+ guest stays
- Real guest experience
- 78 to 86%
- Historical occupancy and a number we are proud of. The typical Ottawa short term rental occupancy is 66%.
What you receive
What’s inside the book.
01
The 95-Page Book
What we learned about preparing properties, welcoming guests and managing short and mid term rentals.
02
Room-by-Room Fit-Up Checklist
The furnishings, linens, kitchen equipment and supplies we consider when preparing a property.
03
100-Point Turnover Checklist
The checklist we use to prepare a property between stays.
04
Our Two-Day Turnover Process
How we inspect, repair, clean, restock and prepare for the next arrival.
05
Guest & Property Management
Our approach to communication, maintenance, pricing, documentation and the day-to-day realities of managing short and mid term rentals.
06
Working Agreement Examples
Examples of our Property Management Agreement and Rental Confirmation.
E-book · Immediate access · Plus applicable taxes
Three sample pages
Take a look inside.
Here are three pages from the book, so you can get a feel for what you will find inside.
Proof
Built from experience.
I have a city home and a cottage waterfront property. This extremely insightful book not only enlightened areas that I had never considered but actually already has a check list to all the points I as renter had missed. This book reads like a property management Ted Talk with lists. I will definitely be using this book as a reference to up my ratings as a property owner.
Appendix A
A useful place to begin.
Appendix A introduces our 12 Guest-Ready Principles and the supply categories we consider when preparing a short-term rental.
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Revision 1.5 · updated 17 August 2026, the same stamp is printed on the PDF.